If no provider engages your case within 5 days of submission, you receive a full refund automatically.
After a provider engages, refunds are limited and depend on the situation.
Once a treatment plan or prescription is issued, the visit is generally non‑refundable except for clear errors.
Closed cases after 15 days are non‑refundable.
Approved refunds are processed within 5–10 business days.
Cancellations and Refunds - Text Visits Print
Modified on: Mon, 12 Jan, 2026 at 1:18 PM
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