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Knowledge base
Getting Started
About Klarity
7
What is Klarity?
Who is Klarity for?
What states can I book an appointment?
How does booking care through the Klarity platform work?
Can I call customer support or my provider?
View all 7
About Providers on Klarity
5
How are providers vetted?
What kind of specialties are offered?
Do providers offer emergency services?
Who are the doctors on the Klarity platfo?
Can you explain the therapy service?
Frequently Asked Questions
8
Can I transfer from another online platform to a provider on the Klarity platform?
Can I discontinue/cancel anytime?
Can I get my medications while traveling?
Is there a membership or monthly subscription fee?
Why are no appointments available?
View all 8
Diagnosis & Treatment
15
Will I be prescribed stimulants?
What if I'm not satisfied with the treatment?
Will the provider be able to continue my prescription from another doctor?
I have been diagnosed before, do I still need the initial appointment?
What’s my long-term treatment plan?
View all 15
Pricing & Services
9
What’s the cost to see a provider on Klarity?
Are there any hidden fees?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
View all 9
Privacy
4
How can I unsubscribe from email-marketing?
Is the site HIPAA compliant?
Is it safe to use this website?
How secure is the payment system?
Patients (New & Existing)
New Patients
14
Can I skip the initial visit?
Do providers accept patients under the age of 18?
Do providers accept alternative proof of residency?
Where can I send my medical history?
I booked my initial visit, what happens next?
View all 14
Existing Patients
6
How do I request my medical records?
My provider has not responded to my message
How do I request to be transferred to a new provider?
How can I request accommodations for school or work?
What happens if my provider leaves the platform?
View all 6
Insurance
4
Do providers accept insurance or HSA/FSA?
How do Prior Authorization (PA) Requests work?
Can I use Klarity if I don't have insurance?
Can I use my co-pay towards the cost of an appointment?
Appointments & Accounts
Accounts
5
How to register with your client portal
How to login to your client portal
How can I check my Klarity Customer Support Tickets?
Account Locked
Logged in incorrectly
Appointments
14
Is an in person visit required?
How to reschedule an appointment
How does rescheduling and cancellation work?
How to cancel an appointment
How to begin your telehealth visit
View all 14
Pharmacy & Prescriptions
Pharmacy
3
(PA) Prior Authorization Request
Can I use a mail order pharmacy?
What if I have issues filling my prescription?
Prescriptions
10
What's the cost for my medication?
When will I get my prescription?
Can the provider prescribe generic ADHD medications?
How long are shipping times for medications?
How do I obtain a refill?
View all 10
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